Rosemount Mortgage Services, 4 Woodside Place, Glasgow, G2 4RW is authorised and regulated by the Financial Conduct Authority. Following the government’s implementation of the 2016 Mortgage Credit Directive (MCD) the FCA no longer regulates some forms of buy-to-let activity. More detailed information about your exact protection can be found here.

Our FCA registration number is 739790. The Financial Conduct Authority can be contacted at the following address: 25 The North Colonnade, Canary Wharf, London, E14 5HS. 

Rosemount Mortgage Services is permitted to advise on and arrange (bring about) deals in mortgages, equity release and non-investment insurance. 

We may also advise on products and services which are not regulated by the Financial Conduct Authority. We will tell you where this is the case. 

In providing investment services to you, we will categorise you as a ‘retail client’. The type of client category will determine the level of protections afforded to you under the regulatory system. As a retail client the regulatory protections available to you are determined by this category and will be covered by the Financial Services Compensation Scheme. 

Rosemount Mortgage Services offers advice in accordance with that disclosed to you in our initial Discloser Document. Occasions may arise where we or one of our other clients have some form of interest in business being transacted by you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interests, we will write to you and obtain your consent before we carryout your instructions and detail the steps we will take to ensure fair treatment. 

You or we may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated, which will be completed according to this document unless otherwise agreed in writing. You will be liable to pay for any transactions made or carried out prior to termination and any fees which may be outstanding.

We will communicate appropriate risk warnings prior to providing products or services. These are for your benefit as you should understand any risks prior to taking out a mortgage or protection product. You are advised that your home may be at risk should you not keep up repayments on your mortgage. 

We will confirm to you in writing the basis for our reason for recommending the transaction executed on your behalf. 

‍If you wish to register a complaint, please write to Rosemount Mortgage Services, 4 Woodside place, Glasgow, G3 7QF or telephone 0141 353 5044. A summary of our internal complaints handling procedures for thereasonable and prompt handling of complaints is available on request and if youcannot settle your complaint with us, you may be entitled to refer it to theFinancial Ombudsman Service (FOS). Further information about FOS is available from their website www.financial-ombudsman.org.uk 

We are required by the anti-money launderingregulations to verify the identity of our clients, to obtain information as tothe purpose and nature of the business which we conduct on their behalf, and toensure that the information we hold is up-to-date. For this purpose, we may useelectronic identity verification systems and we may conduct these checks fromtime to time throughout our relationship, not just at the beginning. 

This client agreement is governed and shall beconstrued in accordance with Scots Law and the parties shallsubmit to the exclusive jurisdiction of the Scottish Courts.

Your home is at risk if you do not keep up repayments on a mortgage or other loan secured on it.